Shipping policy
OneRoofSA Shipping Policy
Last Updated: July 2026
Thank you for shopping with OneRoofSA.
This Shipping Policy explains how we process, dispatch and deliver orders placed through our website. By placing an order with OneRoofSA, you agree to the terms of this Shipping Policy.
1. Order Processing
Orders are processed within 1–2 business days after full payment has been successfully received and verified.
Orders are processed Monday to Friday, excluding South African public holidays.
Orders placed on weekends or public holidays will be processed on the next business day.
Orders cannot always be cancelled or amended once processing has begun.
OneRoofSA reserves the right to delay or cancel any order where fraud prevention, payment verification or stock verification is required.
Once your order has been dispatched, you will receive a shipping confirmation email and, where available, a tracking number.
2. Delivery Timeframes
Our standard estimated delivery time is:
8–11 Business Days
Delivery estimates are not guaranteed and should not be interpreted as guaranteed delivery dates.
Delivery times may vary depending on:
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Delivery location
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Courier operations
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Weather conditions
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Public holidays
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High order volumes
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Customs or import inspections (where applicable)
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Load shedding
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Road closures
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Any event beyond our reasonable control
3. Courier Partner
OneRoofSA currently ships using Aramex Store to Door and other courier partners where necessary.
Once an order has been handed to the courier, delivery is managed by the courier company.
Although OneRoofSA will assist customers wherever reasonably possible, we cannot control courier operations after dispatch.
4. Delivery Delays
While we work hard to deliver every order on time, delays sometimes occur.
OneRoofSA is not liable for delays caused by:
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Courier operational delays
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Severe weather
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Natural disasters
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Public holidays
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Road closures
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Traffic incidents
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Civil unrest
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Strikes
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Load shedding
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Customs delays
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High shipping volumes
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Incorrect delivery information supplied by the customer
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Failed delivery attempts
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Remote delivery locations
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Events beyond our reasonable control
Where delays occur, OneRoofSA will make reasonable efforts to assist by communicating with the courier and providing available tracking updates.
Nothing in this policy limits any rights provided under South African consumer protection legislation.
5. Shipping Address
Customers are solely responsible for providing a complete and accurate delivery address.
If an incorrect address is supplied:
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OneRoofSA cannot guarantee successful delivery.
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Orders may be delayed or returned.
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Additional shipping charges may apply for redelivery.
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Address changes cannot always be accommodated after an order has entered processing or has been dispatched.
6. Tracking Orders
Tracking details will be emailed once your order has been dispatched where available.
Tracking information may take up to 24 hours to become active.
Customers are responsible for monitoring their tracking information and making themselves available to receive delivery where required.
7. Delivery Attempts
If nobody is available to accept delivery, the courier may:
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Attempt delivery again;
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Contact you to arrange another delivery;
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Hold the parcel at a depot for collection; or
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Return the parcel to OneRoofSA.
Where a parcel is returned because:
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Delivery was refused;
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Nobody was available;
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The parcel was unclaimed;
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An incorrect address was supplied;
the customer may be responsible for any additional shipping costs before the order can be resent.
8. Lost, Missing or Damaged Parcels
If your parcel appears to be lost, missing or arrives damaged, please notify OneRoofSA within 7 days of the expected delivery date.
Please email:
Include:
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Your order number
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Full name
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Description of the issue
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Photographs of the packaging and product (where applicable)
OneRoofSA will investigate the matter with the courier before approving any replacement or refund.
Where appropriate under South African law, OneRoofSA will provide a replacement, repair or refund.
9. Risk of Loss
Risk in the goods passes to the customer upon delivery to the delivery address provided during checkout.
Customers should inspect their order immediately upon delivery.
Any visible damage should be reported as soon as reasonably possible.
10. Partial Shipments
Where necessary, OneRoofSA reserves the right to dispatch orders in multiple shipments.
Customers will not be charged additional shipping fees for split shipments unless otherwise agreed.
11. Force Majeure
OneRoofSA shall not be liable for any delay or failure to perform its obligations where such delay results from circumstances beyond our reasonable control, including but not limited to:
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Natural disasters
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Floods
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Fires
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Pandemics
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Epidemics
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Government restrictions
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Civil unrest
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Acts of terrorism
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War
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Courier disruptions
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Power failures
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Internet outages
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Import delays
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Supplier delays
In these circumstances, delivery estimates may be extended without liability.
12. Delivery to Secure Complexes and Businesses
Customers delivering to estates, office parks, apartment buildings or secure complexes are responsible for ensuring that the courier is granted access.
OneRoofSA is not responsible for delays caused by security restrictions or access limitations imposed by third parties.
13. Refused Deliveries
Where a customer refuses delivery of an order that is not defective or incorrect, the customer may remain responsible for:
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Original shipping charges;
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Return courier charges; and
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Any reasonable costs incurred by OneRoofSA where permitted by law.
14. Contact Us
If you have any questions regarding shipping or delivery, please contact us.
OneRoofSA
Email: oneroofsa1@gmail.com
Website: www.oneroofsa.co.za
We are committed to providing reliable delivery and excellent customer service while complying with all applicable South African consumer protection legislation.